Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your payment, unfortunately we can’t offer you a refund or exchange.

Since Strwbry Creative is a marketing and creative services agency, our work is project-based and tailored to each client’s needs. Therefore, payments made for services already initiated, strategy work, creative development, or campaign execution are non-refundable.

Eligibility for Refund
Refunds are only provided in the following cases:

Duplicate payment or transaction error.
Services that were paid for but not delivered as per the agreed scope of work.

Partial Refunds (if applicable)
In certain situations, partial refunds may be granted at our discretion (for example, if a service was only partially delivered and mutually agreed upon).

Refunds (if applicable)
Once your request is reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 working days and applied to your original method of payment.

Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or payment provider. If you have done all of this and still have not received your refund, please contact us at operations@strwbrycreative.agency.

Non-refundable Items

Advance payments or retainers for project initiation.
Payments for services where work has already commenced.
Discounted or promotional service packages.

Exchanges
As we provide services (not physical goods), we do not offer exchanges. However, if you face an issue with the service delivered, we encourage you to contact us and we will work towards a resolution.

Contact for Returns/Refunds
operations@strwbrycreative.agency
B2, Durga Enclave, Radha Krishna Nagar, Attapur, Hyderabad, Telangana, India – 500048

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